Here at SELAH we pride ouselves in providing the best in customer service. All customer concerns will be handled promptly and with care. Please e-mail us and we will respond quickly and we will try to resolve your issues.
Returns & Exchanges
NO CASH OR CREDIT RETURNS!!! Store credits or refunds will ONLY be issued if there is an error to your order that is made by SELAh itself. Please email SELAH your concern. We will instruct you on how to initiate refund or store credit of your purchase. Clearance, jewelry, handbags, and shapewear are FINAL SALE!! Due to Covid-19/ pandemic safety concerns, WE WILL NOT BE ACCEPTING ANY RETURNS OR EXCHANGES AT THIS TIME. Please take note of all suggestions in our item descriptions and refer to our sizing chart prior to purchase. Please contact us with any sizing questions, we are happy to give additional product information.
PLEASE EMAIL CONCERNS TO:
SELAH is NOT responsible for lost or damaged packages. If your replacement item is no longer in stock a store credit will be given to be redeemed online or in store.
Any packages that requires signature that are refused and/or fail to be received and are returned to sender (Selah) will be re-shipped to the original address at the customers expense. original order billing address and shipping address must match and will remain the same. Item will be shipped to original billing/ shipping address.
Payment Methods & Sales Tax
We accept all major credit cards. (ie. Visa and Mastercard)
Name on card and card billing & shipping information must match.
Domestic US orders will be received within 3-7 business days.
International orders will be received within 10-30 business days when using USPS shipping,
Shipping price includes all shipping, sales tax and handling fees.
To help ensure receipt of your packages we will add "Signature required" to packages at our discretion as we monitor reports of package thefts in your respective areas. If you would like a definite signature delivery of your package please comment Signature Required in the comment/ note section at checkout. During the days between Black Friday and Christmas most packages will be automatically shipped with the signature required option. If you wish to remove this please note No Signature in the comment/ note section.
International orders will be shipped via FedEx or UPS at this time. This reflects the increased international shipping rates. Due to Covid's impact on the USPS shipping times this method was chosen so you, our customers, can receive your parcels in a timely manner. If you prefer USPS please select this option at check out. Please note if using the USPS option your package can take up to 30 days to be delivered. Selah Boutique is not responsible for any customs and duty fees. These are the sole responsibility of YOU the customer.